Experience Chelsea’s Premier Blowdry Package

No refunds will be given for gift voucher purchases. Gift vouchers are NOT redeemable for cash. Gift vouchers are valid for 12 months from the purchase date. Gift voucher are redeemable in salon only against products and services. If change is required this will be given in the form of a credit on your profile at the salon to be redeemed on your next visit.

1. Vouchers are valid for a year from purchase and can not be used after that date.

2. Vouchers cannot be replaced if lost, stolen or destroyed.

3. Vouchers cannot be refunded or exchanged for cash or other denominated vouchers.

4. If an intended purchase is for a higher amount than the face value of the voucher(s), the difference can be made up with a credit card/cash payment. If it is less, then change cannot be given.

5. Vouchers cannot be used in conjunction with any special promotions, discount, coupons or cards.

6. Vouchers cannot be sold to any third parties without our consent. If we do give our consent then such consent may be subject to any conditions which we impose. In any event, you may not sell the Vouchers through the internet without our express written consent, which you must obtain before making any such sale. We reserve the right at all times to refuse to permit any sale of Vouchers by you to a third party.

7. Vouchers can only be redeemed IN STORE (YOSŌ SalonLondon, 125 Fulham Road, London, SW3 6RT)

8. Vouchers can not be redeemed online, via post or via telephone.

9. Vouchers are redeemable against all services and products sold in the store (YOSŌ Salon,London, 125 Fulham Road, London, SW3 6RT).

Your appointments are very important to us at YOSŌ Salon and your appointment are reserved just for you. While we understand that sometimes adjustments are necessary, we respectfully request at least 24 hours’ notice for any cancellations and we will do our very best to reschedule your service for another time that is convenient to you.

Please understand that if you forget or cancel your appointment without giving enough prior notice, we miss the opportunity to fill that appointment time, and clients on our waiting list will miss the opportunity to receive our services.

CANCELLATION FEES

Since the services are reserved especially for you, a cancellation fee will apply if you fail to give us at least 24 hours’ notice that you are not able to make your appointment.

Please note:

• Less than 24 hours’ notice will result in a charge equal to 50% of the reserved service amount.
• ‘No shows’ will be charged 50% of the reserved service amount.
• If you are more than 15 minutes late for your service, we may not be able to accommodate you. In this case, the same cancellation fee of 50% of the reserved service amount will apply.

For appointments made within the 24 hour period, if you aren’t able to make your appointment, please cancel within 4-6 hours of your appointment time. Failure to do so will result in a charge equal to 50% of the reserved service amount.

This cancellation policy gives the team at Fred & Ginger the time to inform our waiting list clients of available appointments and keeps the schedules of our hairdressers filled. Our goal is to provide you with an outstanding level of service and our policies help us to achieve this.

APPOINTMENT CONFIRMATIONS

As a courtesy, we will call, email or text to confirm your appointment at least 24 hours prior to your scheduled appointment. If we are unable to reach you, and can only leave a message, please understand that it will be your responsibility to remember your appointment dates and times to avoid late arrivals, missed appointments and any cancellation fee.

We are sorry we have to take deposits for appointments at YOSŌ Salon London. All of our talented team are self-employed and ‘No Shows’ to appointments really impacts their income.

When bookings are made over the phone a £50 deposit is payable for all colour appointments and/or services with a value of a £100 or more, for extension appointments and keratin treatments a £100 deposit is payable.

When bookings are made via our online booking system a 30% deposit is collected.

Deposits will be deducted from your bill in the salon. Deposits are fully refundable / Transferable if 48 hours notice is given for any cancellations. Please see our lateness policy as deposits will be forfeited if you are past the cut off time to carry out your appointment.